UCIS Service Provider Handbook

Please use this handbook as a resource, whether you are exploring opportunities at UCIS or are already working with us.  This handbook is designed for direct service providers, including sign language interpreters and speech-to-text providers (like CART).  It will outline expectations and provide important information about working at UConn.

For more information about working with UCIS, please contact Audrey Silva, Director.


UCIS approaches the orientation process holistically.  Interpreters and other service providers are invited to come to campus for a full day orientation experience.  What you can expect:

  • Meeting with Director
  • Meeting with UCIS staff
  • Opportunity to observe assignments
  • Opportunity to meet with various stakeholders (schedules permitting)

At the conclusion of this day, if you feel that working at UConn is an appropriate fit and you would like to move forward with this endeavor, your assignments will be coordinated by the UCIS team.

UCIS believes in providing service providers the time needed to acclimate to course content, terminology, and the expectations of each assignment.  Depending upon your comfort and experience, you will have the opportunity to observe other professionals work and be given time to discuss the assignment with the team.  Various preparatory resources will be made available and shared as appropriate.