UCIS Service Provider Handbook

Please use this handbook as a resource, whether you are exploring opportunities at UCIS or are already working with us.  This handbook is designed for direct service providers, including sign language interpreters and speech-to-text providers (like CART).  It will outline expectations and provide important information about working at UConn.

For more information about working with UCIS, please contact Audrey Silva, Director.

Preparatory Work

Preparation for an assignment is vital for post-secondary work.  UCIS compensates for prep on a pre-approved basis.  UCIS will provide preparatory material if/when we receive it, as well as coordinate additional resources when necessary. Event Coordinators are encouraged to submit preparatory material via our Preparatory Material Submission form.


Most prep materials at UConn are stored on password-protected platforms and require UConn credentials to access them. Affiliate service providers who work with UCIS on a long-term or on-going basis are encouraged to request affiliate UConn credentials to access these materials on a regular basis.  For more information, see Affiliate UConn Accounts.

In addition to what is directly provided by UCIS, the list below includes other options for prep that professionals can use as they deem appropriate.


Print Information

  • Scripts
  • Research articles
  • Chapter summaries
  • Powerpoint presentations
  • Abstracts
  • Books
  • UConn Library System

Audio/Visual Media

  • Pre-recorded lectures
  • TED Talks
  • ASL Vlogs
  • Podcasts
  • News outlets


  • Staff Interpreters available for consultation
  • Content experts available for workshops and in-service trainings
  • Request to schedule individual prep sessions direct with consumers, if/when appropriate


  • In some circumstances, interpreters may be granted access to attend classes, lectures, colloquia, and other scholarly events to help build schema around a given topic.
  • If a student is absent and there are no other needs to be covered on campus, service providers are encouraged to remain for the duration of the class as a way to enhance their contextual knowledge of the subject.