UCIS Service Provider Handbook

Please use this handbook as a resource, whether you are exploring opportunities at UCIS or are already working with us.  This handbook is designed for direct service providers, including sign language interpreters and speech-to-text providers (like CART).  It will outline expectations and provide important information about working at UConn.

For more information about working with UCIS, please contact Audrey Silva, Director.


Thank you for your interest in joining our team, and we look forward to working with you.  UCIS promotes a supportive, collaborative environment that nurtures professional growth. We recognize that service provision in an academic environment can be demanding and challenging. To support these demands, UCIS incorporates multiple facets in our approach, including the Integrated Model of Interpreting and a commitment to teamed work when appropriate.

UCIS is charged with meeting the varying and unique communication needs of the d/Deaf and Hard-of-Hearing UConn Community.  Our goals are:

  • To provide equitable communication access for all curricular, co-curricular, and extra-curricular activities;
  • To foster a supportive and inclusive campus environment; and
  • To provide services for all members of our community, including faculty, staff, students, and visitors.

We are excited for this new collaboration!  Please feel free to utilize UCIS and our staff as resources.  We are here to support you.


Audrey Silva, Director

Erin Reyes, Program Coordinator

Mary Jo Schwie-Loughran, Staff Interpreter

Nathan Fowler, Staff Interpreter

Nick Dionne, Staff Interpreter

Colleen Hajdasz, Staff Interpreter